Privacy Policy Page
Last updated on January 30, 2024
Mate is committed to protecting the privacy of its visitors and users (hereafter the "Visitors," "you" or “your”) to our mobile application and your usage of our services and products, that links directly to this privacy policy about the protection of personal information online. We aim for the app to be a safe and enjoyable environment for you.
This privacy policy (hereafter the "Policy") primarily describes:
This privacy policy explains how we collect, use, process and disclose information about you. By using our website/ app/ platform and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this privacy policy to understand the collection, use, and disclosure of your information from time to time, to keep yourself updated with the changes and updates that we make to this policy.
This privacy policy describes our privacy practices for all websites, products and services that are linked to it. However this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site.
- The information that MATE collects through the Website or otherwise, which is hosted and operated from India;
- The information that MATE collects from its employees or other third parties.
- The use and role of cookies and similar technologies on the Website; and
- The security measures MATE has in place to protect the information that MATE gathers through the Website or otherwise.
Should you have any clarifications regarding this privacy policy, please write to us at privacy@mate.net.in
Information Gathered by the MATE
Personal Information - You are not ordinarily required to register or provide Personal Information in order to access the Website, though certain functionalities, through which purchasers of products may receive discounts on online purchases, participating in any contests, etc., may require registration. MATE collects Personal Information from you only when you voluntarily provide it to MATE- for example, in contacting MATE through the Website. Personal Information may include your contact information (such as your name, postal address, telephone numbers and/or email address), which will be collected if you wish to purchase any product or merchandise made available through the Website ("Transaction").
Sensitive Personal Data and Information - We may also collect sensitive personal data or information (“SPDI”) about you when you access and use the Website, products or merchandise. By using the Website, or by purchase of any products or merchandise, or by providing us with the information, you consent to the storage, processing, transfer and disclosure of your Personal Information and SPDI in accordance with the terms of this Policy.
Aggregated Information - When you visit the Website, the MATE and the third parties with whom the MATE has contracted to provide services, may collect anonymous information from three sources: server log files and cookies.
Server Log Files. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in the MATE server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. IP addresses of all Visitors are used by the MATE to calculate the Website usage levels, to help diagnose problems with the Website's servers, and to administer the Website. MATE may also use IP addresses to communicate or to block access by Visitors who fail to comply with the Policy and/or the Terms and Conditions of Use of the Website. Collecting IP addresses is a standard practice followed on the Internet and is carried out automatically by many websites.
Cookies - Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users' ongoing access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user’s computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website.
Use and Disclosure of Information Gathered by MATE.
Transactions. When you take part in a Transaction through the Website such as purchasing products or merchandise, MATE may collect Payment Information from you related to such Transaction as well as other Personal Information such as shipping address for shipping of the ordered products or merchandise purchased through the Website. MATE may use your Personal Information or Payment Information in order to complete the Transaction and, if applicable, to fulfil your purchase. The Payment Information may also be shared with the third parties, as may be necessary, to complete your Transaction (for example, to process the payment made through the credit card).
Third Party Service Providers - MATE works with third parties who provide services, including website hosting, credit card processing, data analysis, newsletter services, promotional activities, other administrative services and other services which enhance user experience. MATE may share your Personal Information, and with such third parties, as may be necessary, for the purpose of enabling such third parties discharge the provision of such services.
Miscellaneous - MATE may disclose your Personal Information if MATE believes that it is required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce the Terms and Conditions of Use; (iv) to protect our operations; (v) to protect the rights, privacy, safety or property of MATE, you or others; and (vi) to enable itself to pursue the available remedies or limit the damages that it may sustain.
Aggregated Information - MATE may analyse Aggregated Information in order to enhance the Website security, track the popularity of certain pages of the Website, track success of our email notifications, assess traffic levels on the Website and other usage data, all of which would help to provide content tailored to the interests of the consumers, improve the Website and related services and to otherwise enhance Visitor’s experience on the Website. we may also share the Aggregated Information with its Other Entities and third parties for provision of such services or for completion of your Transactions on the Website, subject to the terms of this Policy.
Governing Law
This Privacy Policy is governed by the laws of India without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield.
The laws of India, excluding its conflicts of law rules, shall govern this Agreement and your use of the application. Your use of the application may also be subject to other local, state, national, or international laws. By using Mate or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our application, or use our services. Continued use of the application, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Other Important Notes regarding MATE Privacy Practices.
Note for Parents and Children - Website and the contents therein are intended for a general audience and not intended for utilization directly or independently by children under 18 years of age. If you are a child under the age of 18 years and desire to use this Website or purchase any products or merchandise (if sold through this Website), please request your parents or legal guardian to complete the necessary registration formalities and complete the Transaction. Any use of this Website or any of its features by a child under the age of 18 years must be under parental supervision or the supervision of a legal guardian. MATE does not directly contact children under the age of 18 years for promotion of its special offers or for marketing purposes. MATE also does not knowingly collect Personal Information from any child under the age of 18 years.
Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our application, you hereby consent to our Privacy Policy and agree to its terms.
Information About General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have over their personal data. The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is Personal Data / Personal Data We collect ?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. We are not collecting any financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
Personal Data We collect
we may collect and use Avatar, nickname, sex, time zone, language and locale data. Shopping related information: The next purchase firmware equipment, we will collect your shopping related information.
Location data: When you use location-based program services or features, we may collect your location data.
How will we use your personal data?
Personal data refers to information that can be used to determine an individual’s identity when used alone or in combination with other information. Such data is collected when you use a product or service, including name, date of birth, address, and location and date of access to the product or service. we will only collect and use your personal data for the purposes stated in this policy.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR Important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Mate we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion.
We are committed to helping our customers meet the data subject rights requirements of GDPR. Mate processes or stores all personal data in fully vetted. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
You can also delete your account on application using the following steps:
- Open the Mate application
- Go to the “Profile” tab
- Under "profile" tab -> Click “Delete My Account”;
- Confirm the account deletion to remove your data from application.
Also user want delete data from website, follow this Delete-account
How we will protect your personal data Read
We value personal data security. We adopt industry standard practices to protect your personal data and SPDI against unauthorized access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal data and SPDI. For example, we use encryption to ensure data confidentiality, we use trusted protection to protect against malicious data, and we deploy access control mechanisms to ensure that only authorized personnel have access to personal data, and that we organize security and privacy protection training courses, enhance employee awareness of the importance of protecting personal data and SPDI
How we deal with children's personal data
Our products, and services are intended for adults. A child may not create his or her own user account without the consent of the parent or guardian. In cases where a child's personal data and SPDI is collected with parental consent, we will use or disclose the data only if the law allows, parents or guardians expressly agree or protect the child. Although local laws and customs have different definitions of children, we treat anyone under the age of 18 as a child
If we find ourselves collecting the child's personal data and SPDI without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
Personnel
If you are a Mate Team or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to team and screen applicants.
You may contact us in order to :
Update or correct your information.
Change your preferences with respect to communications and other information you receive from us.
Receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Mate or any of its Corporate Affiliates (as defined herein), or that portion of Mate or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Mate, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Contact Us
Don’t hesitate to contact us if you have any questions.
Support Manager: Amit Pal Singh
Email : shrishyamdis@gmail.com
Phone : +91- 7357359486
Address : 12-A/31,First Floor, Saraswati Marg, Karol Bagh, New Delhi-110005,INDIA
